Guide clock

Some players, Smarters is the usual one, show the TV guide a few hours off for some customers. The programme on screen then does not match the guide, and catch-up plays the wrong programme. Guide clock fixes this for one customer, without touching anyone else. Follow these steps to set the guide clock for a customer.

Steps

1. Open the customer: In Customers, click the customer in the list.
2. Open Your source: Click the Your source tab.
3. Pick the shift: In Guide clock, choose as many hours as the guide is off. Example: the guide is 2 hours off, so try +2 h. If the guide is then 4 hours off, pick -2 h instead. It saves by itself.

4. Refresh the player: Ask the customer to refresh the guide in their player, or to sign out and in again.

The options

• No shift: The guide time is left as it is. This is right for most customers.
• -12 h to +12 h: Moves the clock the customer's player is told by whole hours. When their player asks for catch-up, M3UTool takes the shift back off, so the replay still starts at the right moment.

Good to know

• Guide clock is only for other players that read the Xtream login. The M3UTool apps and the TV guide link ignore it, so leave it at No shift for customers who watch in the M3UTool apps.
• It is set per customer, so one customer's fix never moves the guide for your other customers.
• If the guide is off for everyone, the cause is the guide itself, not the customer. More in Guide time shift.