Account & support FAQ

Q: I forgot my password. What do I do?

Click Forgot password? on the sign-in page and follow the email M3UTool sends to your address. If you are still signed in somewhere, you can also change it under Account. More in Your account.

Q: What happens to my customers if my plan runs out?

When your paid period ends without a payment, you get 14 days to pay, and everything keeps working. If the time runs out, your plan ends: you can still sign in, but your customers cannot watch until you pick a plan again. Nothing is deleted. More in Plan and billing.

Q: Can I change my plan later?

Yes. Move the sliders up under Plan & billing: Upgrade now costs only the difference for the days you have left, and your end date stays. A smaller size starts with your next paid period.

Q: I need more customers than my plan allows. What can I do?

Move the Customers slider up under Plan & billing, or open a support ticket and ask for a custom plan. The Add button under Customers is greyed out while you are at your limit.

Q: Why do my customers still see the old logo?

The apps take new branding on their next start, or at once when an activation code is used. A branded app you built needs a Rebuild app before new installs show the new name or logo. More in Branding and custom domain.

Q: Do I need my own domain?

Not at the start. It makes your links look like your own service, and once you have more than a set number of customers, it is required. The Custom domain section warns you well before that. More in Branding and custom domain.

Q: How fast does support answer?

The team answers in your ticket, and you get a Discord message too if you connected Discord. Add screenshots and name the playlist and channels, so the team can look straight away. More in Support tickets.

Q: I closed an announcement by mistake. Can I see it again?

Not in the same browser. It shows again in another browser, and the next announcement shows everywhere. More in Announcements.